Terms & Conditions
1. INTRODUCTION
This document (together with the documents mentioned herein) establishes the general terms and
conditions that govern the use of this website (www.ejjeh.com) and the purchase of products
on it (hereinafter referred to as the “Conditions").
We urge you to read the Conditions, our Cookies Policy and our Privacy Policy (hereinafter, jointly, the “Data Protection Policies”) carefully before using this website. When using this website or placing an order on it, you are bound by these Conditions and our Data Protection Policies. If you don’t agree with the Conditions and with the Data Protection Policies, do not use this website.
These Conditions may be modified. It is your responsibility to read them periodically, as the Conditions at the time of using the website or concluding of the relevant Contract (as defined further on) shall be those that apply.
If you have any query regarding the Conditions or the Data Protection Policies, you may contact us by using the contact form.
The Contract (as defined below) may be executed, at your choice, in any of the languages in which the Conditions are available on this website.
2. OUR DETAILS
Sale of goods through this website is carried out under the name EJJEH 1926 by EJJEH 1926 FASHION LLC. with registered address at Building #12, Shop #04, City Walk, Al Wasal, Dubai, UAE, 3439443, with e-mail address info@ejjeh.com, registered in the Register of Companies of Dubai, with number 1010720, with Tax Number 100506557600003.
3. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE
The information or personal details that you provide us shall be processed in accordance with the Data Protection Policies. When you use this website, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality.
4. USE OF OUR WEBSITE
By using this website and placing orders through it, you agree to the following:
i. You will use this website solely to make legitimate enquiries and legally valid orders.
ii. You will not place any false or fraudulent orders. If we reasonably believe that such an order has been placed, we reserve the right to cancel the order and notify the relevant authorities.
iii. You agree to provide accurate, complete, and up-to-date information, including your email address, postal address, and any other required contact details.
You further agree that we may use this information to contact you in relation to your order, where necessary, in accordance with our Privacy Policy.
Failure to provide the required information may result in your inability to place an order through the website.
By placing an order on this website, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts.
5. SERVICE AVAILABILITY
Delivery service for the articles offered on this website is currently available in United Arab Emirates only.
6. FORMALIZING THE CONTRACT
To place an order, you must follow the online purchasing procedure and click on “Authorize Payment.” By doing so, you submit a binding offer to purchase the selected products.
Upon submission of your order, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). Please note that the Order Confirmation does not constitute acceptance of your order.
Acceptance of your order occurs when we dispatch the products and send you an email confirming shipment (the “Shipping Confirmation”). At this point, a legally binding contract is formed between you and us (the “Contract”).
These Terms and Conditions, together with the Order Confirmation and Shipping Confirmation, constitute the entire written agreement between you and us in relation to the purchase.
An electronic receipt containing the details of your order (the “Electronic Receipt”) will be attached to the Shipping Confirmation.
7. TECHNICAL MEANS TO CORRECT ERRORS
If you identify an error in your personal details during registration on this website, you may correct such information at any time through the “My Account” section.
You may also correct errors relating to personal data provided during the purchase process by contacting our customer service team at info@ejjeh.com.
During the purchasing process, this website includes confirmation fields that must be completed accurately before an order can be submitted. The website also provides a summary of all items added to your shopping cart, allowing you to review and amend your order details before authorizing payment.
If you discover an error in your order after payment has been completed, you must contact our customer service team immediately at the email address above. While we will make reasonable efforts to assist, corrections after payment may not always be possible once order processing has commenced.
8. AVAILABILITY OF PRODUCTS
All orders placed through this website are subject to product availability.
In the event of supply difficulties or if a product is no longer in stock, we reserve the right to inform you of alternative products of equal or higher quality and value that you may choose to order.
If you do not wish to proceed with the alternative products offered, any amounts paid by you in respect of the unavailable product will be refunded in full.
9. REFUSAL TO PROCESS AN ORDER
We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time. We shall not be liable to you or to any third party for removing any product from this website, or for
removing or modifying any material or content from the website or not processing an order once we have sent the Order Confirmation.
10. Delivery
Subject to Clause 8 (Product Availability) and except in cases of extraordinary circumstances, we will endeavor to dispatch the order containing the product(s) listed in each Shipping Confirmation on or before the delivery date indicated therein. Where no specific delivery date is stated, dispatch will occur within the estimated timeframe selected at checkout and, in all cases, within a maximum period of 30 days from the date of the Order Confirmation.
Delivery timelines may, however, be affected by factors beyond our reasonable control, including but not limited to unforeseen circumstances within the delivery zone.
If, for any reason, we are unable to meet the expected delivery date, we will notify you accordingly and provide you with the option to either:
- proceed with the purchase by agreeing to a revised delivery date, or
- cancel the order and receive a full refund of all amounts paid.
Please note that deliveries are not made on weekends or public/bank holidays.
For the purposes of these Conditions, an order shall be deemed “delivered” once you, or a third party designated by you, takes physical possession of the goods. Delivery shall be evidenced by the signing of a receipt at the delivery address provided at the time of order.
11. Inability to Deliver
If we are unable to deliver your order at the designated delivery address, we will make reasonable efforts to identify a secure location in which to leave the shipment, where appropriate. If no secure location is available, the order will be returned to our warehouse.
In such cases, we will notify you of the failed delivery attempt and provide instructions on how to arrange re-delivery. If you anticipate that you will not be available at the delivery address at the agreed time, please contact us in advance to reschedule delivery.
If, within 15 days from the date the order is made available for delivery, delivery cannot be completed for reasons not attributable to us, you may request cancellation of the Contract.
Upon cancellation, we will refund all amounts paid by you, including standard delivery charges, in accordance with applicable UAE consumer protection laws, without undue delay and in any event within 14 days from the date of cancellation. Any additional charges arising from the selection of a non-standard delivery method shall not be refunded.
Please note that any reasonable and actual costs incurred as a result of re-delivery attempts, transportation, or return handling—where such costs arise due to circumstances not attributable to us—may be deducted from the refund or charged separately, as permitted under UAE law.
12. Transmission of Risk and Ownership of the Products
The risk of loss of or damage to the products shall pass to you upon delivery, as defined in Clause 10, when you or a third party designated by you acquires physical possession of the products.
Ownership of the products shall pass to you only once full payment of all amounts due in respect of the products has been received by us, including the product price and any applicable delivery charges, and delivery has taken place.
Nothing in this clause shall affect your statutory rights under applicable UAE consumer protection laws, including your rights in the event of non-delivery, defective products, or products that do not conform to the Contract.
13. PRICE AND PAYMENT
All product prices are as displayed on our website at the time of purchase, except in cases of obvious error. While we take all reasonable care to ensure that prices on the website are accurate, errors may occasionally occur.
If we identify an error in the price of a product you have ordered, we will notify you as soon as reasonably possible and give you the option to either reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be deemed cancelled and any amounts paid will be refunded in full.
We are not obliged to supply any product at an incorrect lower price (even after a Shipping Confirmation has been sent) where the pricing error is obvious, unmistakable, and could reasonably have been recognized by you as an error.
All prices shown on the website include applicable VAT but exclude delivery charges, which will be added to the total amount payable during checkout. Prices may be changed at any time; however, such changes will not affect orders for which an Order Confirmation has already been issued, except as stated above.
Once you have selected the items you wish to purchase, they will be added to your shopping basket. You will then proceed to checkout and complete payment by following the steps of the purchase process, during which you may review and amend your order details prior to submission.
We accept payment by Visa, MasterCard, and American Express. Cash on delivery is also available and payable directly to the courier upon delivery of your order.
To ensure secure payment processing, all card details are encrypted. Upon receiving your order, we will request a pre-authorization from your card issuer to ensure sufficient funds are available. By clicking “Authorize Payment,” you confirm that the payment card used is yours.
All card payments are subject to verification and authorization by the issuing bank. If payment authorization is refused, we shall not be responsible for any delay or failure in delivery, and no contract will be formed between you and us.
14. Guest Checkout
The website allows customers to place orders as a guest without creating an account. For guest purchases, only the information strictly necessary to process and deliver your order will be requested.
Upon completion of the checkout process, you will be given the option to create a user account or to continue using the website as a non-registered user.
15. EXCHANGE/RETURN POLICY
15. 1 Right of withdrawal
If you are contracting as a consumer, you have the right to withdraw from the Contract within 14 days, without giving any reason.
The withdrawal period will expire 14 days from the date of Shipment Confirmation.
To exercise your right of withdrawal, you must notify EJJEH 1926 of your decision to withdraw from this Contract by an unequivocal statement. You may do so by:
- Emailing us at info@ejjeh.com, or
- Submitting a request through our contact form.
You may use the model withdrawal form set out in the Annex, although this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your withdrawal request before the 14-day period expires.
Effects of Withdrawal
If you withdraw from this Contract, we will refund all payments received from you, including standard delivery charges (excluding any additional costs arising from your choice of a delivery method other than the standard delivery offered by us), without undue delay.
Refunds will be made using the same method of payment used for the initial transaction, unless expressly agreed otherwise. You will not incur any fees as a result of such reimbursement. We may withhold the refund until we have received the returned goods.
You must return the goods to EJJEH 1926 without undue delay and in any event no later than 14 days from the Shipment Confirmation, either:
- By returning them to an EJJEH 1926 store in the United Arab Emirates, or
- Through a courier arranged by EJJEH 1926.
Returns made in-store in the United Arab Emirates are free of charge. If you choose to return the goods via a courier arranged by us, the cost of the return shipment will be borne by you and deducted from the refund amount. If you arrange your own courier, all return shipping costs, risks, and related terms shall be borne entirely by you.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the products.
15.2 Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to the following products:
- Customized or made-to-order items
- Sealed goods that are not suitable for return for hygiene reasons, where the seal has been removed after delivery
The right to cancel applies exclusively to products returned in the same condition as received. No refund will be issued for products that have been used, damaged, altered, or returned without their original packaging, instructions, or accompanying documentation.
All returned items must be accompanied by the original receipt or electronic proof of purchase provided at delivery.
Return Methods
(i) Returns at an EJJEH 1926 Store
You may return products to any EJJEH 1926 store in the country where the product was delivered, provided the store carries the same product category. You must present the product along with the electronic receipt received with your Shipping Confirmation, either digitally or in printed form.
(ii) Returns by Courier
To arrange a courier return organized by us, please contact us via our contact form or email info@ejjeh.com. Products must be returned in their original packaging.
Customers who placed orders as guests may also request courier returns by emailing info@ejjeh.com
15.4 Returns of Defective Products
If you believe that a product delivered to you is defective or does not conform to the Contract, you must notify us immediately via our contact form or by email at info@ejjeh.com, providing details of the product and the issue identified.
You must return the product either to an EJJEH 1926 store in the United Arab Emirates or via a courier arranged by us.
Upon receipt, we will examine the product and notify you within a reasonable timeframe whether you are entitled to a replacement or a refund.
If a defect or damage is confirmed, we will issue a full refund, including delivery and return costs. Refunds will be processed using the same payment method originally used.
All statutory consumer rights under applicable law remain unaffected.
16. LIABILITY, LIMITATION OF LIABILITY & STATUTORY CONSUMER RIGHTS
Unless expressly stated otherwise in these Conditions, our liability in connection with any product purchased through our website shall be strictly limited to the purchase price paid for that product.
Nothing in these Conditions shall exclude or limit our liability in any of the following circumstances:
- Death or personal injury caused by our negligence;
- Fraud or fraudulent misrepresentation; or
- Any matter in respect of which it would be unlawful or illegal to exclude, limit, or attempt to exclude or limit our liability.
Subject to the above, and to the maximum extent permitted by applicable law, we shall not be liable for any of the following losses, whether arising directly or indirectly and regardless of their origin:
- Loss of income or sales;
- Operating losses;
- Loss of profits or contracts;
- Loss of anticipated savings;
- Loss of data; or
- Loss of business opportunity, goodwill, or management time.
Due to the open nature of the internet and the inherent risks associated with digital transmission, we do not guarantee the accuracy, completeness, or security of information transmitted to or obtained from this website, unless expressly stated otherwise.
All product descriptions, information, and materials displayed on this website are provided on an “as is” basis, without any express or implied warranties, except as required by applicable law. Where you are contracting as a consumer, we are legally obliged to supply products that are in conformity with the Contract and shall be liable for any lack of conformity existing at the time of delivery.
A product shall be considered in conformity with the Contract if it:
- Corresponds to the description provided by us and possesses the qualities presented on this website;
- Is fit for the purposes for which products of the same type are normally used; and
- Displays the quality and performance that may reasonably be expected of products of the same type.
To the fullest extent permitted by law, all warranties are excluded except those that cannot be lawfully excluded. Nothing in these Conditions affects your statutory consumer rights under applicable legislation.
17. INTELLECTUAL PROPERTY
You acknowledge and agree that all copyrights, trademarks (whether registered or unregistered), designs, logos, trade names, and all other intellectual and industrial property rights in and to the materials, content, and information made available on this website are and shall remain the exclusive property of EJJEH 1926 or its licensors.
You may not copy, reproduce, modify, distribute, publish, transmit, display, or otherwise exploit any part of the website or its contents for commercial or non-commercial purposes without the prior written consent of EJJEH 1926.
Nothing in these Conditions restricts you from using this website to the extent strictly necessary to place orders or to copy, store, or print information relating to your purchases, order confirmations, or contact details for your personal use.
18. VIRUSES, MISUSE OF THE WEBSITE AND CYBERSECURITY
You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs, malware, or any other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to this website, the server on which it is hosted, or any server, computer, or database connected to the website.
You must not attack this website through a denial-of-service (DoS) attack or a distributed denial-of-service (DDoS) attack.
Any breach of this clause shall constitute a violation of applicable laws and regulations. We reserve the right to report such breaches to the relevant authorities and to cooperate fully with them in investigating and identifying the responsible party.
In the event of any breach of this clause, your right to use the website will be terminated immediately.
We shall not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment.
19. LINKS FROM OUR WEBSITE
Where our website contains links to external websites or third-party content, such links are provided for your convenience and informational purposes only.
We do not have any control over the content, availability, or practices of such third-party websites or materials and do not endorse them. Accordingly, we accept no responsibility or liability for any loss, damage, or harm arising from or in connection with your use of, or reliance on, any third-party websites or materials.
Accessing third-party websites through links on our website is done entirely at your own risk and subject to the terms and conditions and privacy policies of those third parties.
20. WRITTEN COMMUNICATIONS
Applicable laws require that certain information or communications we provide to you be in writing. By using this website, you agree that most communications with us will be conducted electronically.
We may contact you by email or provide information by posting notices or alerts on this website. For contractual purposes, you consent to receiving communications electronically and acknowledge that all contracts, notices, information, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.
This clause does not affect your statutory consumer rights.
21. NOTIFICATIONS
Any notifications or communications sent by you to us should preferably be submitted through our contact form. In accordance with Clause 20 above, and unless otherwise stated, we may send notifications or communications to you by email or to the postal address provided by you when placing an order.
Notifications shall be deemed to have been received as follows:
- Immediately upon posting on our website;
- 24 hours after an email has been sent to your designated email address; or
- Three (3) days after the date of posting of any letter sent by mail.
- For the purposes of evidencing delivery, it shall be sufficient to demonstrate:
- In the case of a letter, that it was correctly addressed, properly stamped, and duly delivered to the postal service or placed in a mailbox; and
- In the case of an email, that the communication was sent to the email address provided by the recipient.
22. TRANSFER OF RIGHTS AND OBLIGATIONS
This Contract shall be binding upon and shall inure to the benefit of both Parties and their respective successors, permitted assigns, and heirs.
You may not assign, transfer, novate, charge, subcontract, or otherwise dispose of this Contract, or any of your rights or obligations under it, without our prior written consent.
We may assign, transfer, novate, charge, subcontract, or otherwise dispose of this Contract, or any of our rights or obligations under it, at any time during the term of the Contract. Any such assignment or transfer shall not affect your statutory rights as a consumer, nor shall it cancel, reduce, or limit any express or implied warranties or guarantees provided to you under applicable law.
23. EVENTS BEYOND OUR CONTROL (FORCE MAJEURE)
We shall not be liable for any failure or delay in the performance of any of our obligations under a Contract where such failure or delay is caused by events beyond our reasonable control (“Force Majeure”).
Force Majeure includes, without limitation, any act, event, omission, or circumstance beyond our reasonable control, including but not limited to:
- Strikes, lockouts, or other forms of industrial action;
- Civil unrest, riots, revolts, invasions, terrorist acts or threats, war (whether declared or not), or preparations for war;
- Fire, explosion, storm, flood, earthquake, epidemic, pandemic, or other natural disasters;
- Inability to use railways, shipping, aircraft, motor vehicles, or other means of public or private transportation;
- Inability to use public or private telecommunications networks; and
- Acts, decrees, legislation, regulations, restrictions, or actions of any government or public authority;
- Failures, delays, or accidents in maritime, postal, courier, or other transport services.
Our obligations under the Contract shall be suspended for the duration of the Force Majeure event. The time for performance of such obligations shall be extended for a period equivalent to the duration of the Force Majeure event.
We shall use all reasonable efforts to mitigate the effects of the Force Majeure event and to resume performance of our obligations as soon as reasonably practicable.
24. WAIVER OF RIGHTS
Any failure or delay by us to enforce strict compliance with any obligation under a Contract or these Conditions, or to exercise any right or remedy available to us, shall not constitute a waiver or limitation of such rights or remedies, nor shall it relieve you of your obligation to comply with such terms.
Any waiver by us of a specific right or remedy shall not constitute a waiver of any other right or remedy arising under the Contract or these Conditions.
No waiver of any provision of these Conditions or of any right or remedy arising under a Contract shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the Notifications clause above.
25. SEVERABILITY (PARTIAL ANNULMENT)
If any provision of these Conditions or any part of a Contract is determined by a competent authority to be invalid, unlawful, or unenforceable, such provision shall be severed to the extent required, and the remaining provisions shall remain valid, enforceable, and in full force and effect.
26. ENTIRE AGREEMENT
These Conditions, together with any documents expressly referred to herein, constitute the entire agreement between the Parties in relation to their subject matter and supersede any prior or contemporaneous agreements, understandings, representations, or arrangements, whether oral or written.
Each Party acknowledges that it has entered into the Contract without relying on any statement, representation, assurance, or warranty not expressly set out in these Conditions, except in the case of fraudulent misrepresentation.
The only remedies available to the Parties in respect of any breach of this Contract shall be those expressly provided for under these Conditions.
27. OUR RIGHT TO MODIFY THESE CONDITIONS
We reserve the right to review, amend, or modify these Conditions at any time.
You will be subject to the Conditions in force at the time you access the website or place an order, unless changes are required by law or by a decision of a governmental or regulatory authority, in which case such changes may apply retroactively, including to orders placed prior to the date of modification, to the extent required by law.
28. GOVERNING LAW AND JURISDICTION
The use of this website and any contracts for the purchase of products through it shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the applicable Federal laws of the United Arab Emirates.
Any dispute or claim arising out of or in connection with the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the courts of Dubai.
If you are contracting as a consumer, nothing in this clause shall affect any mandatory statutory rights afforded to you under applicable law.
29. COMMENTS AND SUGGESTIONS
We welcome your comments and suggestions. Please submit any feedback or inquiries through our contact form available on the website.
