iCARRY Shipping & Delivery Policy

Shipping & Delivery Policy

Thank you for choosing iCARRY as your logistics and fulfillment partner. Our goal is to provide a reliable, transparent, and efficient delivery experience for both merchants and their customers. Please read our Shipping & Delivery Policy below.

1. Order Processing & Operating Hours

iCARRY operates from Monday to Saturday, 9:00 AM to 5:00 PM.

  • Orders are processed during our standard operating hours.
  • Orders received before the daily cut-off time will be processed and prepared according to the selected delivery service.
  • For next-business-day delivery, orders must be submitted and confirmed before 2:00 PM daily.
  • Orders received after the 2:00 PM cut-off time will be processed on the next available business day and may be subject to a revised delivery timeline.
  • Orders received on Sundays or public holidays will be processed on the next business day.
  • Processing times may vary depending on order volume, operational requirements, and shipment readiness.

2. Delivery Coverage

iCARRY provides delivery services across the United Arab Emirates through our network of trusted courier partners. We also offer international shipping to selected destinations, subject to customs regulations and carrier availability.

3. Estimated Delivery Time

Delivery timelines may vary depending on the selected service and destination.

Domestic Deliveries (UAE)

  • Same-Day Delivery: Available in selected areas and subject to applicable cut-off times.
  • Next-Business-Day Delivery: Orders confirmed before 2:00 PM will be processed for next-business-day delivery in eligible areas.
  • Remote Areas: Delivery may take between 2–5 business days depending on location and courier availability.

International Deliveries

  • Delivery timelines vary depending on the destination country, customs clearance procedures, and the selected shipping service.

Please note that delivery timelines are estimates and may be affected by circumstances beyond iCARRY's control.

4. Shipping Charges

Shipping fees are calculated based on:

  • Delivery destination
  • Parcel weight and dimensions
  • Service type selected
  • Additional services requested (if applicable)

Applicable charges will be communicated before shipment confirmation.

5. Delivery Attempts

Our courier partners will make up to three (3) delivery attempts where applicable.

If delivery cannot be completed due to reasons such as:

  • Customer unavailable
  • Incorrect or incomplete address
  • Invalid contact details
  • Customer refusing the shipment

the shipment may be returned to the sender.

6. Return to Origin (RTO)

Undelivered shipments will be returned to the sender.

Return shipping charges will apply and are generally equivalent to the original delivery charges unless otherwise agreed.

7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information.
  • Ensuring someone is available to receive the shipment.
  • Providing valid contact details.
  • Paying any applicable customs duties, taxes, or government fees for international shipments.

iCARRY will not be responsible for delays resulting from incorrect or incomplete shipping information.

8. Shipment Tracking

Tracking information is available for eligible shipments through the iCARRY platform. Customers can monitor the delivery status once the shipment has been processed.

9. Delivery Delays

While iCARRY strives to deliver every shipment within the estimated timeline, delays may occur due to circumstances beyond our control, including but not limited to:

  • Severe weather conditions
  • Public holidays
  • Customs inspections
  • Government restrictions
  • Traffic incidents
  • Operational disruptions
  • Force majeure events

In such cases, iCARRY will make reasonable efforts to provide updates and support.

10. Restricted & Prohibited Items

Merchants are responsible for ensuring that shipped items comply with all applicable laws and regulations.

iCARRY reserves the right to refuse shipments containing prohibited, hazardous, illegal, or restricted items.

11. Damaged or Lost Shipments

If a shipment is delivered damaged or is suspected to be lost, the merchant must notify iCARRY as soon as possible.

Claims are subject to investigation and must be supported with the required documentation, including shipment details, proof of value, and supporting evidence where applicable.

Any compensation, where applicable, will be processed in accordance with iCARRY's Terms & Conditions and applicable carrier policies.

12. Changes to this Policy

iCARRY reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. The latest version will be available through iCARRY's official communication channels.

For any questions regarding shipping or delivery, please contact the iCARRY Support Team. We are always happy to assist.