Returns & Exchanges Policy
At EJJEH 1926, we take pride in the quality and craftsmanship of every garment. If for any reason you are not fully satisfied with your purchase, our team will be pleased to assist you.
Returns & Exchanges Eligibility
Ready-to-wear purchases may be returned or exchanged within 14 days of delivery, provided that:
- Items remain unworn, unused, and unaltered
- Original tags and packaging are intact
- The item is returned in its original condition
Returns or exchanges that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are considered final sale and are not eligible for return or exchange:
- Bespoke garments
- Made-to-Measure garments
- Altered items
- Personalized or customized orders
- Final Sale or promotional items (unless otherwise stated)
Exchanges
Exchanges are subject to product availability.
If the requested size or item is unavailable, store credit or an alternative solution may be offered by our client services team.
Return Process
To initiate a return or exchange request, please contact our client services team within 14 days of receiving your order.
Once approved, return instructions will be provided.
Refunds
Approved refunds will be processed to the original payment method within [7–14] business days after the returned item has been received and inspected.
Shipping charges, duties, and taxes are non-refundable unless the item received was incorrect or damaged.
Damaged or Incorrect Orders
If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with your order details and supporting images.
Our team will prioritize resolving the matter as quickly as possible.
Contact Us
For any questions regarding returns or exchanges, please contact our client services team through:
- WhatsApp: +971 50 140 3350
- Email: sales@ejjeh.com
- Contact page on ejjeh.com
